FAQs

How long will my order take to process?
Most of our pieces are custom-made for the buyer. For this reason we request a 7 day lead time to accommodate the making of your special piece.
We aim to stay in touch to keep you updated on the progress of your order.

How will my order be delivered?
Due to the general unreliability of the postal system we courier all orders. Fastway Couriers delivery to Main Centres will cost R50 per parcel (they deliver
overnight to JHB, Pretoria,and most of the KZN Costal Areas.) Other areas may take up to 3 days.
For more out of the way areas we use Aramex Couriers which costs R140 per parcel.
If you would prefer to arrange your own courier this is also an option. You will be informed of your delivery options upon ordering.

How do I make payment?
Upon placing your order we will confirm the exact costs with you. An invoice will be emailed to you with our banking details on it.

Can I request customised items?
If you see something you would like to customise, you are welcome to send through a request and we would be happy to see if we can assist you.

Still got questions?
Please feel free to email us. We are super helpful!